Seller’s name

ISSEY MIYAKE INC.

Seller’s address

1-12-10 Tomigaya, Shibuya-ku, Tokyo

Name of person in charge of operations related to mail-order sales

Hiroki Kamimae

CONTACT US

URL：https://www.itoyokado.click/blogs/faq/contact-onlinestore
Tel. 03-6809-1668
Mail address：contact_onlinestore@itoyokado.click

Management contractor

Company name: MediAir Co., Ltd.
Representative: President and CEO Nobuyuki Niki
URL：https://www.mediair.net
Address: 25th floor, Ark Hills Sengokuyama Mori Tower, 1-9-10 Roppongi Minato-ku Tokyo 106-0032

Product selling price

The price displayed during the purchase process (including tax)

Expenses required other than product price

Consumption tax: 10% of the product price
Shipping: 660 yen per order (including tax). However, if the total purchase price is 11,000 yen (including tax) or more, shipping is free.

payment method

Credit cards (excluding cards issued overseas), PayPal, PayPay

time of payment

【credit card】

Payment timing varies depending on your credit card company's billing cycle and contract details. Please contact your credit card company for more information.

【PayPal】

This is subject to the billing cycle and terms of the payment method registered to your PayPal account.

【PayPay】

This will depend on the billing cycle and contract details of the payment method registered to your PayPay account.

Product delivery time

After confirming the order, the product will be shipped within about one week.
Please note that shipping may be delayed due to sales, weather or disasters.

About returns / exchanges / repairs

1. Returns and exchanges due to product defects or misdelivery

We apologize for the inconvenience, but please contact the “ONLINE STORE Inquiries” below as soon as possible. As soon as it is confirmed that the product is defective or incorrectly delivered, we will promptly return or exchange the product according to the customer’s choice. However, if you do not contact us within 30 days after receiving the product, we will not be able to accept returns or exchanges.

【For returns】

We will refund the price of the item (including consumption tax and shipping charges (if any)).

【For exchange】

As soon as we receive your request for exchange, we will promptly deliver the exchanged product to your designated delivery address. However, we may not have the replacement product in stock. In that case, we will refund the price of the product (including consumption tax and shipping fee (if any)) as in the case of a return.

*Please let us know if you would like us to send the product to the "Return Counter for Our Products" below with the shipping fee paid on delivery, or if you would like the product to be picked up by Yamato Transport.

*If you wish to pick up the product, you can specify the date and time after 2 days from the date you contacted us.
Please select the time zone from the following.

• Morning
• 14:00-16:00
• 16:00-18:00
• 18:00-20:00
• 19:00-21:00

2. Returns and exchanges due to customer convenience

After receiving the product, please contact the "ONLINE STORE Inquiry Desk" within one week, and send the product to our "Product Return Counter" within two weeks from the date of contact. We will refund the product price and consumption tax. Please note that shipping costs will be borne by the customer.
*Fragrances products cannot be returned or exchanged for customer convenience.

3. For sale items

Sale items cannot be returned or exchanged. Please note.

If you receive a defective product or a product that is different from what you ordered, please refer to “1”.

*The ONLINE STORE points granted at the time of purchase will be deducted from the point balance after the return procedure is completed.

4. About repair

【About repair of pleated products】

Pleated products that have been pleated after being cut and sewn into the shape of the garment cannot be altered in length, as the shape of the pleats will change if the pleats are altered in length, such as by raising the hem. In addition, we may not be able to accept repairs for items other than pleated products, depending on the characteristics of the product or the condition of the product.
Learn more here

■ ONLINE STORE inquiry window

03-6809-1668
Reception hours: Monday to Friday 10:00 – 17:00 / (excluding weekends, holidays, and year-end and New Year holidays)
Contact us

■ Contact point for returning our products

MFLP Funabashi II, 6F-601, 2-6-25 Hamacho, Funabashi City, Chiba Prefecture 273-0012
To ONLINE STORE staff at itoyokado.click
047-407-1509 (For inquiries, please call Tel. 03-6809-1668.)

However, we cannot accept returns or exchanges in the following cases. Please note.

• Cases in which a return or exchange is not requested in advance
• Products that have been worn or show signs of having been worn
• Products that the customer has soiled or damaged
• Products that have been altered by the customer (altered hemlines, etc.）
• If the condition of the product (including the box and accessories) when it is returned to us is significantly different from when it was delivered (including the package, box, accessories, and warranty card).
• In addition, if the product is judged to be in a condition that cannot be resold.
• Products whose packaging has been opened (if the packaging is part of the product)
• Innerwear, socks, and other products that come into direct contact with the skin
• Products purchased at our physical stores
• Products for which the customer has lost the product tag or accessories (including cases where they are missing at the time of return)
• Items marked as “non-returnable” on the sales page, such as sale items and reserved items
• Fragrances products cannot be returned or exchanged for customer convenience.

In addition, products purchased from ONLINE STORE cannot be returned or exchanged at a physical store.