TERMS AND CONDITIONS
Thank you for using itoyokado.click (hereinafter referred to as “this site”). Please read the itoyokado.click Terms of Use (hereinafter referred to as the “Terms”) carefully before using the site.
1 ABOUT THIS AGREEMENT
Article 1 Scope of application
These terms and conditions apply to the purchase of products handled by this site operated by ISSEY MIYAKE INC. (hereinafter referred to as "our company"), the provision of information regarding our products, events, stores, etc., and other services provided on this site. In addition, when using the services (hereinafter collectively referred to as the "Services") provided through the application "ISSEY MIYAKE INC. Official App" (hereinafter referred to as the "App") provided by the Company, the customer and the Company may Applies to all transactions with.
Article 2 Changes to these Terms
1. The conditions stipulated in these Terms of Service shall be subject to change in the content of the Service, or in the event of any other reasonable reason, it may be announced by posting on this website or within this application, or by any other suitable method (hereinafter referred to as "publication, etc."). You may change all or part of it by notifying us.
2. In the event that these Terms of Use are amended pursuant to the preceding paragraph, the amended Terms of Use shall apply to purchases of products and other use of the Service on this Site after the effective date set forth in the preceding paragraph. increase.
2 CREATE ACCOUNT
Article 3 Registration Procedures
1. “Member” means a customer who has completed the membership registration procedure after entering the necessary information on the Company’s membership registration page.
2. In order to use the services specified in the following items on this site, you must agree to these terms and CREATE ACCOUNT.
(1) Purchasing products at ONLINE STORE within this site or this application (hereinafter referred to as "our ONLINE STORE")
(2) Receipt of NEWS issued by the Company
(3) Use of visit reservation services related to our stores
3. CREATE ACCOUNT procedures must be completed by the customer who wishes to CREATE ACCOUNT on CREATE ACCOUNT page.
4. If you are a minor, you cannot apply for membership registration without obtaining the consent of a legal representative such as a person with parental authority (including consent to these Terms). If a customer who was a minor at the time of agreeing to these Terms purchased products from the Company’s ONLINE STORE or otherwise used this service after reaching the age of majority, It is deemed that the act of use has been confirmed.
5.When CREATE ACCOUNT, you must register your address. Please note that purchases at our ONLINE STORE are limited to members who have an address in Japan.
6. After the customer applies for membership registration, the customer’s membership registration procedure will be completed when the Company sends a “registration completion email” to the customer.
7. Customers whose CREATE ACCOUNT has been canceled in the past cannot re-register.
8. After completing CREATE ACCOUNT procedure, the Company will provide the member with a digital membership card (hereinafter referred to as an "online membership card") containing the membership number and membership barcode for this service on the "My Page" of this site and this application. ) will be issued. Online membership cards, member IDs, and member barcodes can only be used by registered members and cannot be transferred or lent to third parties other than the member.
Article 4 Change of registered information
In order to avoid erroneous deliveries and other disadvantages that may occur to customers, if there is a change in registered information such as the customer's name or address, we will promptly notify the customer through the "My Page" of this site and this app. You will need to change your registration details.
Article 5.Benefits of members
1. Priority guidance on various information
For member customers, we will give priority to general customers for sending direct mail such as various information, sending NEWS and other communications.
2. Granting points
(1) When a customer purchases products from our ONLINE STORE, or when customers purchase products at our point-eligible store by presenting their online membership card, we will will be awarded points calculated according to the grant rate set forth in Item (2). Please note that points cannot be added to purchases made at point-eligible stores even if you present your online membership card after purchase.
Click here for point target stores
(2) With some exceptions, points will be awarded at a rate of 3% of the purchase price excluding consumption tax. However, the point award rate is subject to change with advance notice.
(3) Points for purchases made on our ONLINE STORE will be awarded 5 days after the product is shipped.
(4) Points for purchases made at point-eligible stores will be awarded promptly after payment is completed.
3. Point discount
(1) Member customers can use the points granted by the Company at the time of purchase at the Company’s ONLINE STORE or point-eligible stores in units of 100 points (1 point = 1 yen). You can receive a discount from the total price of the products you purchase.
(2) Points will be deducted from accumulated points when used in accordance with the preceding item.
4. Point Expiration
The expiration date of points is one year from the date of the last purchase at our ONLINE STORE or point-eligible store (the expiration date of all points will be extended according to the last points awarded). If the customer does not use the points by the expiration date, all remaining points will automatically become invalid and cannot be used. Please note that we cannot accept any reinstatement of points regardless of the number of points.
5. Miscellaneous
(1) Shipping charges, repair charges, box charges, and products specified by the Company are not eligible for points.
(2) In addition to cash, payment methods such as credit cards and gift certificates are also eligible for points.
(3) Accumulated points cannot be redeemed.
(4) Accumulated points cannot be transferred or lent to a third party.
(5) If a return or cancellation procedure is performed after points have been granted, the points granted at the time of purchase of the product will be canceled after the procedure is completed.
(6) If a customer loses membership status due to withdrawal procedures or cancellation of CREATE ACCOUNT, the points awarded will also become invalid.
Article 6 Suspension of use of this service and cancellation of CREATE ACCOUNT
If a customer falls under any of the following items, the Company may suspend the customer’s use of the Service or cancel the customer’s membership registration without prior notice.
(1) If it turns out that the registered information contains false information.
(2) If it turns out that CREATE ACCOUNT has been canceled in the past
(3) When an act corresponding to Article 16, Paragraph 4 is recognized
(4) In the event that the User has committed an act that falls under any of the items of Article 22 (hereinafter referred to as the “Prohibited Act”), or has been found to have engaged in a prohibited act in the past.
(5) When there is a delay in payment of the price for this service or other default
(6) In addition, when the Company determines that the use of this service is not appropriate.
Article 7 Withdrawal Procedures
Customers can withdraw from membership at any time through the procedures specified by the Company. You will lose your membership when we receive your withdrawal request.
3 PURCHASE
Article 8 Prerequisites
1. With regard to the products handled on this site (including our ONLINE STORE), due to the characteristics or settings of the computer monitor used by the customer and other technical restrictions, the color, shape, detailed specifications, materials There may be differences between the actual product and the image on the monitor in terms of feeling etc. Please note.
2. Orders placed through our ONLINE STORE are limited to a maximum of 300,000 yen (including tax) per order. However, this limit does not apply to products designated separately by our company.
3. The stock quantity of the product is limited. Please understand if it is out of stock.
Article 9 Confirmation of order and establishment of sales contract
1. At the end of the purchase procedure at our ONLINE STORE, if the customer clicks the “Confirm order” button and the customer’s order reaches our company and is processed, We will automatically send you an order confirmation email. The sending of the e-mail constitutes an application for the product purchase from the customer.
2. After the application in the preceding paragraph, the Company will send a “Notice of Product Shipment” as soon as the product is ready to be shipped to the delivery address specified by the customer. At this point, the order is confirmed, the customer's application is accepted, and the sales contract between the customer and our company is concluded.
3. Due to the system of our ONLINE STORE, even if you put the desired product in the “shopping bag”, the product will not be secured until the purchase procedure in the preceding paragraph is completed. Since multiple customers can put the same product in the “shopping bag” at the same time, if another customer completes the purchase procedure before the customer completes the purchase procedure, the product will be out of stock. There is also a thing. Please note.
Article 10 Order Cancellation
1. If you wish to cancel your order or change the contents of your order for any reason after placing an order as described in Paragraph 1 of the preceding Article, please contact the “ONLINE STORE Inquiry Desk” immediately.
2. After the product has been shipped as stipulated in Article 13, Paragraph 1, we will not be able to cancel the order or change the contents of the order due to the customer’s convenience.
3. We cannot accept cancellations of orders for sale items.
4. If a customer’s order falls under any of the following items, the Company will notify the customer by e-mail and notify the customer of the order (part of a series of orders by the same customer). If falls under any of the following items, the entire series of orders) may be cancelled.
(1) When the customer’s registered information is inaccurate or cannot be confirmed due to garbled characters, typographical errors, or other reasons.
(2) When it is determined that the customer’s order is an order that uses a computer program for automatic purchase (so-called automatic purchase tool or automatic purchase bot), or an order that may be used.
(3) When it is determined that the customer’s order has been made by unauthorized use of the credit card, or that there is a risk of such.
(4) When the Company determines that the customer’s order is an act of using this service for commercial purposes, such as purchasing a large number of products at once.
(5) If the product could not be delivered to the address specified by the customer.
4 PAYMENT
Article 11 Price and Shipping
1. The price of products sold on our ONLINE STORE is the amount displayed in Japanese yen (including tax) at the time of purchase, and does not include shipping charges.
2. Shipping fee is a flat rate of 660 yen (tax included) for each order. However, if the total product price for a single order is 11,000 yen (tax included) or more, we will bear the shipping costs for the order.
Article 12 Payment method
1. Payment methods for items ordered through our ONLINE STORE are limited to credit card (excluding cards issued overseas), PayPal (payment using your PayPal account), and PayPay (payment using your PayPay account). For PayPay payments, you can use either your "PayPay balance" or "PayPay credit." Please note that payments may not be processed correctly if you are using an incognito browser or private browsing mode.
2. When paying by credit card, only JCB®, Visa®, MasterCard®, American Express® or Diners Club® credit cards can be used. In addition, we will limit it to a credit card in the name of the customer.
3. In the case of credit card payment, the “statement of use” from each card company will be the receipt. Please note that we will not issue a separate receipt.
4. In the case of the launch date of new products or when access to this site is expected to be concentrated, some payment methods may be restricted in order to reduce the burden on the server and to provide this service smoothly. increase. Please note.
5. If you use the same credit card repeatedly in a short period of time to make purchases, we may temporarily limit the use of your credit card. Please note.
5 SHIPPING
Article 13 Delivery
1. After confirming your order, we will normally ship the product within one week, and deliver it to the delivery address specified by the customer at the time of ordering within about one week to ten days after placing the order. increase.
2. The delivery address is limited to within Japan. We also accept deliveries to addresses other than the customer’s address (work address, etc.).
3. You can specify the delivery date and time 7 to 10 days after the order date. However, depending on where you live (remote islands, etc.), it may not be possible to deliver on the specified date and time. In addition, there may be unavoidable delays due to natural disasters, unseasonable weather, traffic conditions, etc. Please note.
4. We will endeavor to deliver products to our customers at a level that meets our standards within the scope of our involvement, such as product manufacturing and packaging, until shipping. Please note that our company cannot guarantee that it will not be lost or stolen.
Article 14 Long Absence or Refusal of Receipt or Other Failure to Deliver
1. If the delivery is not completed and the product is returned to us due to any of the following cases or other reasons attributable to the customer, the order will be deemed to have been withdrawn by the customer.
(1) Refusal to receive goods due to customer convenience.
(2) When the customer does not receive the product even after the delivery company’s storage period (approximately 7 days from the delivery date) has passed.
2. In the case of the preceding paragraph, unless the customer is responsible for the round-trip shipping and handling charges, we will not be able to redeliver the returned product. Also, please note that we may refuse future orders.
6 RETURNS AND EXCHANGES
Article 15Returns and exchanges due to product defects or wrong delivery
1. If you receive a defective product or a product that is different from your order, please contact the “ONLINE STORE Inquiry Desk” as soon as possible and send it to the “Our Product Return Address Desk ” by cash on delivery. Or let us know if you would like to pick up the item. As soon as it is confirmed that the product is defective or incorrectly delivered, we will promptly return or exchange the product according to the customer's choice. However, if you do not contact us within 30 days after the arrival of the product, or in the cases specified in each item of Article 17, Paragraph 1 (excluding the cases specified in Item 4), we will accept returns and exchanges. Please understand that it may not be possible.
2. In the case of a return based on the preceding paragraph, we will refund the price of the applicable product (including consumption tax and shipping fee (if any)).
3. In the case of exchange based on paragraph 1, we will promptly deliver the exchanged product to the designated delivery address after receiving the request for exchange. However, we may not have the replacement product in stock. In that case, as in the preceding paragraph, we will refund the price of the applicable product (including consumption tax and shipping fee (if any)).
Article 16 Return and exchange due to customer convenience
1. In addition to Paragraph 1 of the preceding article, for returns and exchanges due to the customer's convenience, the customer must contact the "ONLINE STORE Inquiry Desk" within one week after receiving the product, and within 2 days from the date of contact. We will accept this request only if the product is shipped to the "Company's Product Return Counter" within a week (excluding the cases stipulated in each item of Article 17, Paragraph 1). Please note that in this case, shipping charges will be borne by the customer. If we do not contact you in advance or if the deadline has passed, we will ship the product to you again. If you refuse to accept the product, you will be deemed to have waived ownership and other rights to the product, and you may dispose of the product by disposal or other means. The Company shall not be liable for damages, compensation, compensation, or any other liability for such disposition, unless the result is intentional or gross negligence on the part of the Company.
2. In the case of a return pursuant to the preceding paragraph, after the customer sends the applicable product to the "Our Product Return Counter", we will promptly refund the price of the applicable product (including consumption tax, but not including shipping charges). ) will be refunded.
3. Notwithstanding the provisions of Paragraph 1, we do not accept returns or exchanges for sale products due to customer convenience. Please note.
4.If the Company reasonably determines that the customer has no intention of purchasing from the Company's ONLINE STORE due to repeated returns or cancellations due to the customer's convenience, the Company may refuse subsequent orders. Masu.
5. We do not accept returns or exchanges for Fragrances products due to customer's convenience. Please note.
Article 17 Exceptions to Returns and Exchanges
1. Notwithstanding the provisions of the preceding two articles, products that fall under any of the following items cannot be returned or exchanged through this site. Please note.
(1) Products that have been worn or that show signs of wear
(2) Products that have been soiled or damaged by the customer
(3) Products that have been processed by the customer (hemming, etc.)
(4) Innerwear, Socks and other products that come into direct contact with the skin
(5) Products purchased at our actual store
(6) Products for which the customer has lost the product tag or accessories (including cases where they are missing at the time of return).
2. Notwithstanding the provisions of the preceding two articles, we cannot accept returns, exchanges, or repairs at our physical stores for products purchased from our ONLINE STORE. Please note.
3. When exchanging products, we only accept the shipping address that you registered when purchasing the product. Please note.
Article 18 Refund method
1. When refunding based on Article 15 or Article 16, the refund procedure will be done by the method specified in each item below.
(1) For purchases made by credit card: After the returned product arrives, we will process the refund through the credit card company.
(2) If you purchased via PayPal: Refunds will be processed in accordance with PayPal's designated method.
(3) If you paid using PayPay: We will process the refund according to PayPay's prescribed method.
2. Please note that late payment interest, statutory interest, and other interest will not be added to the refund in the preceding paragraph. In addition, if we are unable to contact the customer or cannot provide the necessary information, we will not be able to obtain the customer’s cooperation, and we will refund even if two years have passed since the date when the refund was required. Please note that refunds will not be given if this is not possible.
7 INFORMATION
Article 19 Management of ID and password
1. Customers must strictly manage and store the user ID and password they set during CREATE ACCOUNT (including the changed password if they have changed it themselves). there is.
2. The customer shall be responsible for any damage caused by insufficient management of the user ID or password, unauthorized use by a third party, or other disadvantages due to reasons attributable to the customer.
Article 20 Handling of Customer Personal Information
We will handle the personal information of customers that we have come to know about in connection with this service in accordance with the "PRIVACY POLICY" and the "ISSEY MIYAKE INC. Official App PRIVACY POLICY" separately established by our company.
Article 21 Intellectual Property Rights
1. Copyrights, trademark rights, patent rights, design rights and other intellectual property rights related to images, videos, texts, designs, logos, programs and all other information provided through this service (hereinafter collectively referred to as “content”) All intellectual property rights (including the right to be registered if registration is required; hereinafter collectively referred to as “intellectual property rights”) belong to the Company or its parent company.
2. The provision of content in this service by our company does not include any implied consent to the use of content for purposes other than the use of this site.
8 PROHIBITED ACT
Article 22 Prohibitions
When using this service, the customer must not perform any act that falls under any of the following items or any act that the Company determines to fall under any of the items below. Please note that in the unlikely event that a customer is found to have engaged in any of these acts, as stipulated in Article 6, the customer’s use of the Service may be suspended or the membership registration may be cancelled.
(1) Acts contrary to laws or acts related to criminal acts, or acts that are likely to be
(2) Fraudulent or threatening behavior against the Company or other users of the Service.
(3) Acts of using this service for commercial purposes (including bulk orders and purchase of products for resale purposes)
(4) Acts contrary to public order and morals, or acts that are likely to do so
(5) Acts of registering information that includes false or misleading content
(6) Acts that use content obtained through this service outside the scope of personal use, such as unauthorized reproduction of content, or other acts that infringe the intellectual property rights of our company or our parent company (including violations of the Unfair Competition Prevention Act). or acts that may
(7) Unauthorized access to this site
(8) Acts that are judged to be orders using computer programs for automatic purchases (so-called automatic purchase tools or automatic purchase bots)
(9) Multiple member registrations by the same customer (including multiple registrations from any device such as a computer, mobile phone, or smartphone)
(10) Acts of impersonating a third party (including, but not limited to CREATE ACCOUNT or placing an order on this site using the name, user ID, e-mail address, or credit card information of someone other than the person in question) not.)
(11) Acts of mass or repeated cancellation or return of goods
(12) Acts of refusing to receive goods for a long period of time without justifiable reasons
(13) Acts that interfere with the operation of the Service or other business activities of the Company, or acts that are likely to do so
(14) Acts that damage or may damage the brand image or credibility of the Company
(15) Acts of purchasing products at our stores for commercial purposes (including bulk orders, purchasing products for resale purposes, and purchasing products at our stores after using this service for commercial purposes) .)
(16) Customer harassment or any other conduct or demands that exceed what is considered reasonable according to generally accepted social norms against the Company, its officers, employees, or other persons engaged in the Company's business. (Details of the conduct in question and the Company's response policy will be specified in the "Customer Service Policy” separately established by the Company.)
(17) Any other act that the Company reasonably deems inappropriate
9 SCOPE OF WARRANTY AND LILABILITY
Article 23 Scope of Warranty
Unless otherwise specified in these ONLINE STORE, the Company shall not accept any defects (reliability, accuracy, completeness, effectiveness, specific We cannot guarantee that the Site will be free from defects, safety, errors, bugs, infringements of rights, etc., including, but not limited to, fitness for purpose, security, etc. Please note.
Article 24 Suspension/Cancellation of the Service
1. In any of the following cases, the Company may suspend or discontinue the provision of the Service in whole or in part without prior notice to the customer.
(1) In case of emergency system inspection or maintenance work
(2) When system operation becomes difficult due to natural disasters or social unrest such as war, terrorism, riots, and epidemics
(3) When system operation becomes difficult due to system failure, erroneous operation, excessive concentration of access, unauthorized access from a third party, computer virus infection, etc.
(4) When requested by an administrative agency or judicial agency based on justifiable grounds
(5) When the Company reasonably determines that it is unavoidably necessary to stop or stop the system.
2. Including the cases set forth in the preceding paragraph, the Company does not guarantee that the Site will always be available.
Article 25 Scope of liability for damages of our company
1. The Company shall not be responsible for whether or not the application information received from the customer reaches the Company’s computer system, and whether the application information arriving at the Company’s computer system is the same as the application information sent by the customer. will not bear the responsibility of.
2. If the customer suffers damage due to intentional or gross negligence on the part of the Company, the Company shall be liable in accordance with relevant laws and regulations.
3. With regard to damages caused to the customer due to reasons attributable to the Company (excluding intentional or gross negligence), the Company shall compensate the customer for ordinary and direct damages (thus, damages arising from special circumstances). (not including ).
10 SYSTEM GUIDE
1.Equipment, etc. necessary for using this site
Terminal equipment, communication equipment, software, and other equipment required to use this site shall be borne by the user. When using this site, we recommend that you use the following environment. Some parts of this site may not be available in environments other than those recommended.
<PC>
Mac OS
- Safari latest version
- Firefox latest version
- Chrome latest version
Windows
- EDGE latest version
- Firefox latest version
- Chrome latest version
<Smartphone / Tablet>
- iOS latest version
- Android latest version
When using this site, please set your browser settings as follows. If you experience any problems, please check the following settings for your browser. - Enable JavaScript
- Enable cookies
- enable stylesheets
2. JavaScript and cookie settings
(1) This site uses JavaScript and cookies.
(2) In order to enjoy shopping, it is necessary to enable JavaScript and cookies in your browser security settings.
(3)Setting methods vary depending on the browser, so please check the "Help menu" of your browser. Please note that if this setting is not made, there may be a problem with shopping at our ONLINE STORE.
3. About login and logout
Please log in to check your point history or purchase items ONLINE STORE. If more than one person uses the same computer (workplace, internet cafe, etc.), be sure to log out before leaving this site.
4. Security
This site uses a special encrypted communication technology called SSL. Personal information such as the customer’s name, address, and telephone number is encrypted when exchanging information. In providing services, this site performs encryption processing within a reasonable range in light of current technical standards. However, please understand in advance that safety is not necessarily guaranteed even if such processing is performed.
11 GENERAL TERMS
Article 26 Contact or Notice
1. Any communication or notification between the customer and the Company regarding the Service shall be made in a manner separately designated by the Company.
2. In the event that the Company sends a contact or notification to the e-mail address or other contact information included in the registration details, the customer shall be deemed to have received such communication or notification.
3. From the perspective of strengthening measures to prevent fraudulent use of credit cards, we may ask for your cooperation in answering questions by phone or e-mail in addition to an order confirmation e-mail from us after you have ordered a product. increase.
Article 27 Governing Law, Court of Jurisdiction and Language
1. The governing law of this agreement shall be the law of Japan.
2. Any and all disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
3. The original version of these Terms is the Japanese version, and in the event of any discrepancies in wording between the translated versions into other languages, the Japanese version shall take precedence.
Revised October 1, 2026bRevised June 24, 2026
>Revised on December 20
Revised on March 18, 2024
Revised on March 22, 2023