PRIVACY POLICY
Issey Miyake Co., Ltd. (hereinafter referred to as “our company”) believes that a relationship of trust with its customers is of utmost importance, and is fully aware of the importance of protecting the privacy of its customers, which is the foundation of this relationship. Doing. When customers purchase products on itoyokado.click (hereinafter referred to as “the Site”) or use other services provided by the Company on the Site (hereinafter referred to as the “Services”), the Company has established the itoyokado.click PRIVACY POLICY (hereinafter referred to as “this PRIVACY POLICY”) for the careful handling of customer’s personal information, and in line with this PRIVACY POLICY, we will handle customer’s personal information appropriately and We will do our best to manage safety.
1 Compliance with laws and guidelines
2 Acquired Personal Information and Acquisition Method
4 Disclosure of Personal Information to Third Parties
6 Procedures for various requests related to customers’ personal information
7 Contact point for inquiries and complaints regarding the handling of personal information
1 Compliance with laws and guidelines
In operating the Service, we will comply with the Personal Information Protection Act, other related laws and regulations, the guidelines established by the Personal Information Protection Commission, and this Privacy Policy regarding the acquisition, use, and other handling of personal information (meaning personal PRIVACY POLICY as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act")).
2 Acquired Personal Information and Acquisition Method
The personal information acquired by the Company in the Service is as follows, depending on the method of acquisition. The information acquired by the Company about customers includes information that cannot identify an individual by itself, such as cookies, but if it is linked to the personal information of customers held by the Company or can identify a specific individual by comparing it with other information held by the Company, it will be treated as personal information. For details of the cookies used in the Service, please refer to the Cookie Policy separately established by the Company. In addition, you can change your consent regarding the use of cookies at any time from "Cookie Settings" in the Cookie Policy.
(1) Information provided directly by customers
When CREATE ACCOUNT or making a purchase on this site, we may ask you to provide the following personal information.
- Information about your profile, such as name, date of birth, gender
- Information about your contact information, such as email address, phone number, and address
- Information entered or sent by customers through input forms when purchasing products
- Payment method information
*Regarding credit card information, the credit card information you provide when making a purchase on this site is sent directly to the payment servers operated by SB Payment Services Co., Ltd. and Shopify Commerce Singapore Pte. Ltd. using a token method (non-passing method of card information), without passing through this site. Therefore, we do not obtain, store or process your credit card information.
In addition, when you make a request as specified in Article 6, we will ask you to submit identification documents in order to prevent impersonation, and we will obtain your personal information listed on those documents at that time.
(2) Information obtained from other services by the customer by allowing third parties to link with those services
On this site, in addition to credit card payments, the payment method for purchasing products is: PayPal or PayPay You can choose to pay by [payment method].
If you authorize the integration of PayPal or PayPay when using this service, we will obtain the following information from PayPal or PayPay based on that authorization.
- The ID you use with PayPal or PayPay
- Other information that you have authorized to be disclosed to PayPal or PayPay through your PayPal or PayPay privacy settings.
(3) Information automatically obtained by the Company
Every time a customer uses this service, the Company automatically obtains information on the status of access to this site and how to use it. This includes the following information:
- IP address
- Information recorded by cookies
As mentioned above, the details of the cookies used in this service and confirmation and modification of the customer's consent regarding the use of cookies will be determined separately by our company. Cookies Policy Please check.
3 purpose of use
1. The Company will use the customer’s personal information acquired in connection with the provision of the Service mainly for the purposes set forth in the following items (hereinafter referred to as “purpose of use”).
(1) To provide and maintain this service (including accepting CREATE ACCOUNT and identity verification regarding this service) and improving it.
(2) For sending and distributing advertisements (including direct mail) related to the Service and measuring their effectiveness
(3) To respond to inquiries and complaints regarding the Service
(4) To respond to actions that violate our itoyokado.click Terms of Use (hereinafter referred to as the “Terms of Use”) regarding the Service;
(5) To notify customers of changes to this site agreement or this PRIVACY POLICY
(6) To collect and analyze personal information and create and use statistical data that has been processed to the extent that individuals cannot be identified
(7) In addition to item (2), subject to the customer's consent, we will analyze information such as browsing history and purchase history to provide information related to our products and services that are in line with the customer's interests, or to deliver advertisements (including providing the customer's personal information to Shopify for the purpose of using the Shopify Network Intelligence function on the e-commerce platform "Shopify" provided by Shopify Inc., pursuant to Article 4, Paragraph 3).
2. The purposes of use set forth in the preceding paragraph may be changed only to the extent that the relevance to the purposes of use before the change is deemed reasonable. In such cases, the Company will notify you in accordance with Article 9.
4 Disclosure of Personal Information to Third Parties
1. The Company may provide the customer's personal information to a third party in any of the following cases.
(1) When required by law
(2) When providing to a third party based on the customer’s consent or instruction
(3) When entrusting part or all of the handling of personal information within the scope necessary to achieve the purpose of use regarding the operation of this site or other business
(4) In addition to the preceding items, when permitted by the Personal Information Protection Law and other laws and regulations
2. When the Company provides a customer’s personal information to a subcontractor based on item 3 of the preceding paragraph, the subcontractor will perform necessary and appropriate supervision to ensure that the customer’s personal information is managed safely.
3. In operating this website, we use the e-commerce platform "Shopify" provided by Shopify Inc. Regarding personal information of customers obtained in connection with the operation of this website, we will provide it to Shopify Inc. (Canada) or Shopify Commerce Singapore Pte. Ltd. (Singapore) (hereinafter collectively referred to as "Shopify"), which are third parties located abroad, for the purpose of using the e-PRIVACY POLICY platform and utilizing the Shopify Network Intelligence function provided by Shopify, after obtaining prior consent from the customer through agreement to this Privacy Policy or other appropriate means, in accordance with Article 1, Paragraph 2.
*Shopify Network Intelligence is a system where Shopify anonymizes, integrates, and analyzes customer data obtained from each merchant, providing them with advanced features such as sales promotion, advertising, and personalization.
Customer information is managed appropriately by Shopify and is not directly accessible by other merchants. Shopify integrates information provided by other merchants and uses it to improve the services Shopify provides to each merchant.
The following information may be helpful regarding the above provision:
- Provided by: Shopify Inc. (Canada) / Shopify Commerce Singapore Pte. Ltd. (Singapore)
- Information on data protection systems in various countries:
(Canada) https://www.ppc.go.jp/files/pdf/canada_report.pdf
(Singapore) https://www.ppc.go.jp/files/pdf/singapore_report.pdf - Information on Shopify's measures to protect personal information:
https://www.shopify.com/jp/legal/privacy/consumers
5 Safety Control Measures
1. We will take necessary and appropriate measures to prevent leakage, loss, or damage of personal information we handle, and to ensure the security of such personal information. Specifically, we will implement organizational, human, physical, and technical security management measures, and will also take necessary and appropriate measures to ensure the security of such information after understanding the personal information protection systems in foreign countries that handle personal data.
2. We will establish a system for responding to incidents such as data breaches, and will provide necessary and appropriate supervision when we outsource operations related to the handling of personal information to a third party or when our employees handle such information.
3. For specific details regarding the safety management measures that our company will take based on the preceding two paragraphs, please contact the inquiry desk specified in Article 7.
6 Procedures for various requests related to customers’ personal information
1.With regard to retained personal data (meaning retained personal data as defined in Article 16, Paragraph 4 of the Personal Information Protection Act) acquired by the Company that identifies a customer (hereinafter referred to as "target personal information"), the Company will accept requests made by the customer himself/herself in accordance with the provisions of the Personal Information Protection Act for (i) notification of the purpose of use, (ii) disclosure of the target personal information, (iii) correction, addition or deletion of the content of the target personal information, (iv) suspension or erasure of the use of the target personal information, or (v) suspension of provision of the target personal information to a third party (collectively referred to as "requests for disclosure, etc.") in accordance with the procedures set forth in this Article, through the inquiry desk set forth in Article 7. Please note that when making a request for disclosure, etc., it is necessary to specify the target personal information.
2. When accepting a Disclosure Request under the preceding paragraph, in order to confirm that the request is made by the customer himself/herself, we require the customer to mail a copy of his/her driver's license, passport, or other document designated by our company as identity verification documentation to the inquiry desk under Article 7. Once identity verification has been completed using the said documents, we will proceed with the procedure for said Disclosure Request without delay.
3. Notwithstanding the provisions of paragraph 1, in the event that the Company cannot or is permitted by law to not respond to a request regarding the subject personal information requested, or if the Company Please note that we may not be able to respond to your request if the storage period has expired.
7 Contact point for inquiries and complaints regarding the handling of personal information
For inquiries and complaints regarding the handling of your personal information, please contact the following contact point.
The information desk:
- By mail
〒151-8554
1-12-10 Tomigaya, Shibuya-ku, Tokyo
ISSEY MIYAKE INC.
Customer service
- by phone
ISSEY MIYAKE INC. Customer Service
Tel. 050-3066-0622
Reception hours: Monday-Friday 10:00-17:00 (excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays)
8 Use of Google Analytics
This site uses Google Analytics to understand the usage status of this site. Google Analytics uses cookies to collect customer information. Collected information is managed based on Google’s PRIVACY POLICY. For more information, please check here. In addition, this function can refuse collection by disabling cookies, so please check the settings of your browser.
9 Procedures for changing PRIVACY POLICY
We may change this PRIVACY POLICY as necessary. In that case, we will announce the effective date and contents of this PRIVACY POLICY after the change by displaying it on this site or other appropriate methods, or notify the customer.
Revised June 24, 2026
Revised May 21, 2025
Revised December 20, 2024
Revised March 22, 2023
Personal information handling business entity:
1-12-10 Tomigaya, Shibuya-ku, Tokyo
ISSEY MIYAKE INC.
President & CEO Hiroki Kaito